REFUND POLICY

1. Introduction

Apex Institute of Management Services (AIMS) is committed to providing quality educational programmes, professional training and learning services.

This Refund Policy outlines the conditions applicable to payments made for courses, training programmes, registrations and other services offered by AIMS through its website or approved payment channels.

By registering for a programme or making a payment, students and customers acknowledge and agree to this Refund Policy.

2. Course Registration and Payments

All course fees, registration fees and other applicable charges must be paid through payment methods officially approved by AIMS.

Students are responsible for ensuring that the selected course, registration details and payment amount are correct before completing a transaction.

Registration will be confirmed once the payment has been successfully received and verified by AIMS.

Students should retain their payment receipts and transaction references for future reference.

3. Non-Refundable Policy

All fees paid to Apex Institute of Management Services (AIMS) are strictly non-refundable.

This includes, but is not limited to:

• Course registration fees.
• Tuition fees.
• Training programme fees.
• Examination and assessment fees.
• Administrative fees.
• Other service-related charges.

Once a payment has been successfully completed, AIMS will not provide refunds for any reason, including:

• Change of mind after registration.
• Withdrawal from a course or training programme.
• Failure to attend classes or training sessions.
• Inability to participate in a programme.
• Personal circumstances or changes in availability.
• Failure to complete a course or programme.

Students are therefore advised to carefully review all course details, programme requirements and applicable fees before making a payment.

This policy is subject to any refund or other rights that cannot lawfully be excluded under applicable Sri Lankan law.

4. Course Cancellation or Changes by AIMS

If AIMS cancels a course, training programme or service, or is unable to deliver the advertised programme, AIMS will communicate the available arrangements to affected students.

Any resolution will be handled in accordance with applicable legal requirements and the circumstances of the cancellation.

5. Payment Errors and Duplicate Transactions

If a customer experiences a duplicate payment, an incorrect transaction or a payment processing error, the matter must be reported to the AIMS Finance Department for investigation.

Customers should provide the following information:

• Full name.
• Registered email address.
• Course or programme name.
• Payment date.
• Transaction reference number.
• Payment receipt or supporting evidence.

Verified duplicate or erroneous transactions will be reviewed and resolved in accordance with applicable banking procedures and legal requirements. This does not create a general entitlement to a refund of course fees.

6. Payment Processing Time

Online payments may be processed through authorized banking partners and payment gateway providers.

If an amount has been deducted from a customer's bank account but the payment confirmation has not been received, the customer should contact the Finance Department with the transaction reference.

AIMS will coordinate with the relevant bank or payment service provider to investigate the transaction.

7. Contact Person for Payment and Refund Inquiries

For all payment-related inquiries, transaction issues, duplicate payments and questions regarding this policy, please contact:

8. Policy Amendments

AIMS reserves the right to update or amend this Refund Policy when necessary.

Any revised version will be published on the official AIMS website.

Customers and students are encouraged to review this policy before making payments.